About Our Store

1. What kind of products does Hasbro Store offer?
We specialize in premium collectibles and action figures from popular franchises including Star Wars, DC Comics, Marvel, Transformers, and iconic movie series. Our collection ranges from high-end 1/6 scale Hot Toys to affordable Bendyfigs, catering to both serious collectors and casual fans.
2. Who is your target audience?
We serve collectors, pop culture enthusiasts, and fans of all ages who appreciate quality merchandise from their favorite franchises. Whether you’re looking for rare exclusives or the latest releases, we have something for every level of collector.

Product Information

1. Are your products authentic and licensed?
Absolutely! All items in our store are 100% authentic and sourced directly from official suppliers and manufacturers. We guarantee the authenticity of every product we sell.
2. Do you offer pre-orders for upcoming releases?
Yes! We frequently offer exclusive pre-order deals on limited-edition figures. Check our website regularly or sign up for our newsletter to stay informed about upcoming releases.
3. How can I find products from a specific franchise?
Use our menu categories to browse by franchise (e.g., Star Wars, DC Universe, Transformers) or use the search function for specific characters or product lines.

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online transactions.
2. Are there any hidden fees?
No hidden fees! All prices displayed include taxes, and there are no surprise import charges. The total shown at checkout is what you’ll pay.

Shipping & Delivery

1. Where do you ship to?
We ship worldwide, excluding some remote areas in Asia and other select locations. During checkout, you’ll be notified if we cannot deliver to your address.
2. What are my shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: via EMS for orders over $50 (15-25 days after dispatch)
3. How long does order processing take?
Orders are typically processed within 1-2 business days before being dispatched. You’ll receive tracking information once your order ships.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with all packaging. Please contact our customer service at [email protected] to initiate a return.
2. What if my item arrives damaged?
We’re sorry to hear that! Please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.

Account & Customer Service

1. How can I contact customer service?
You can reach our friendly team at [email protected]. We typically respond within 24-48 hours.
2. Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save your shipping information, and receive exclusive offers.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your collectibles to you ASAP. If you need to modify or cancel, please contact us immediately after placing your order – we’ll do our best to accommodate your request if the order hasn’t entered processing.

Still have questions? Our collector’s concierge is ready to help at [email protected]!