At Hasbro Store, we take pride in delivering premium collectibles from our Vintage Collection, DC Universe, Star Wars, and other exclusive lines to collectors worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with your item, our straightforward returns and exchanges policy makes it easy to resolve.

Returns Eligibility

You may return most items within 15 days of receiving your order, provided they are:

  • In original, unopened packaging with all tags and accessories
  • In the same condition as when received
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to the collectible nature of our products, the following cannot be returned or exchanged:

  • Opened collectible figures from any line (Vintage Collection, DC Universe, McFarlane, etc.)
  • Special edition items marked as “final sale”
  • Personalized or custom orders
  • Gaming collectibles with opened software or codes

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – Our team will review your request within 2 business days
  3. Package your item – Once approved, securely pack the item in its original packaging
  4. Ship your return – Send the package to our Detroit facility (return shipping is at your expense unless the return is due to our error)
  5. Receive confirmation – We’ll notify you when we receive and process your return

Return Shipping Information

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Return Address:
Hasbro Store Returns
3467 Prudence Street
Detroit, MI 48226
USA

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Note: Shipping costs are non-refundable. For exchanges, we’ll ship the replacement item once the original is received.

Damaged or Defective Items

If you receive a damaged or defective collectible, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Hasbro Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: [Product Name] – Reason for Return: [Reason – please be specific] – Preferred Resolution: [Refund/Exchange for [Product Name]] – Photos Attached: [Yes/No] (required for damaged items) I confirm that the item is in its original condition and packaging. Please advise on next steps. Thank you, [Your Full Name] [Your Contact Information]

International Returns

For collectors outside the United States (excluding certain Asian and remote regions not served), return shipping costs and any applicable customs fees are the responsibility of the customer. We recommend using the original shipping carrier (DHL, FedEx, or EMS) for returns.

Questions?

Our collector support team is happy to assist with any questions about our returns policy. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for being a valued Hasbro Store collector. We appreciate your passion for premium collectibles and are committed to making your collecting experience exceptional.